Frequently Asked Questions
This FAQ is meant to answer common questions about how efef fun works as a free-to-play sweepstakes platform. It is written in plain language and does not replace our Terms & Conditions, Privacy Policy, or any official Sweepstakes Rules. If there is ever a conflict, those documents always control.
Is efef fun real-money gambling?
No. efef fun is a free-to-play sweepstakes platform. Players use virtual Gold Coins as the primary entertainment currency, and in some jurisdictions may receive a separate Sweepstakes Coin currency for participation in sweepstakes-style promotions. Gold Coins cannot be redeemed for money or cash equivalents, and prizes are awarded only through sweepstakes-style gameplay, not through traditional cash wagering.
What is the difference between Gold Coins and Sweepstakes Coins?
Gold Coins are a non-redeemable, virtual currency used purely for fun and gameplay. They are the main way to enjoy efef fun and have no cash-out value. Sweepstakes Coins (when available in your region) are granted for free with eligible Gold Coin purchases or through no-purchase-necessary (AMOE) methods such as daily bonuses. In eligible U.S. states, Sweepstakes Coins can be used to participate in sweepstakes-style gameplay that may lead to prizes according to the rules of the promotion.
Do I have to pay to participate?
No. While you can choose to purchase Gold Coins for extended entertainment, efef fun is designed to always offer a free method of participation. Through registration gifts, daily bonuses, and other AMOE features, players can receive virtual currency — including Sweepstakes Coins where permitted — without making a purchase. Any purchase of Gold Coins is entirely optional.
Can I win real prizes?
In eligible regions, Sweepstakes Coins can be used in sweepstakes-style gameplay where certain outcomes may award prizes. These prizes may be redeemable for USDC according to the applicable Sweepstakes Rules. All prize awarding is subject to eligibility checks, identity verification, and local regulations. Gold Coin gameplay itself does not award redeemable prizes.
Why do you need my ID for Sweepstakes payouts?
Before we process sweepstakes prize redemptions, we need to confirm that winners are real people, of legal age, and located in eligible jurisdictions. This is part of our know-your-customer (KYC) process and helps us comply with sweepstakes rules, fight fraud, and protect both players and the platform. Gold Coin gameplay does not require full KYC because it is non-redeemable entertainment.
Why are Sweepstakes features not available in my state or country?
Sweepstakes laws differ by location. In some U.S. states or countries, we may not be able to offer sweepstakes-style promotions or prize redemptions. In those regions, you can still enjoy efef fun using Gold Coins, but Sweepstakes Coins and prize payouts may be unavailable or limited. Our geolocation and eligibility checks are in place to respect local rules.
How do you make sure the games are fair?
Game outcomes are determined by a server-side random number generator (RNG) that follows industry-standard practices for virtual slot-style games. Each spin is independent, resolved on the server, and based on the game's math model — not on a player's identity or purchase history. We run simulations before launch and monitor aggregate performance over time to make sure games behave within expected ranges.
Can my gameplay be adjusted to make me win or lose more?
No. Our RNG and game logic are not designed to change probabilities on a per-player basis. We do not tweak outcomes to chase wins, recover losses, or respond to how much you have spent. Risk and compliance systems may affect withdrawal processing in some cases (for example, during identity or Source of Funds reviews), but they do not modify the underlying random results in the games.
What should I do if I feel my play is getting out of balance?
If playing on efef fun stops feeling fun or starts to feel stressful, we encourage you to take a break. You can step away informally, use any self-exclusion or cooling-off tools available in your region, or contact our support team for help understanding your options. If you feel that your relationship with gaming or digital entertainment is becoming unhealthy, it may also be helpful to speak with a professional support organization in your area.
How is my data protected?
We use modern security practices to protect sensitive information, including encryption and access controls. We keep detailed logs of important actions (like KYC decisions and payouts) for audit and compliance purposes, and we limit access to personal data to authorized personnel only. For more details on how we handle data, please see our Privacy Policy.
How can I contact support?
If you have questions about your account, eligibility, prizes, or anything else, you can reach our support team using the contact options provided in the efef fun lobby or on our website. Support can help clarify policies, investigate issues, and point you to the right documentation for your situation.